"I Can't Log In!"
There may be several reasons why you can’t log in. We’ll cover them in the order you would find it.
I’ve received my username and password but it doesn’t work.
If you have received an ‘Invalid Username or password’ error, double check to see that you are entering your username and password correctly. Tip: Try copying and pasting the password from the email rather than typing.
Ensure that you are logging into http://pin.mstarlms.com/
I’ve logged in but can’t get into my courses. It takes me back to private messaging / or my timesheet.
Did you fill out the Timesheet?
The Timesheet is your attendance report. Before you are allowed to move on all categories for all previous days need to be reported.
More about our attendance policy
I’ve filled out my timesheet completely but nothing happens when I press the ‘Timesheet Submitted successfully…’ button.
This is most likely a popup blocker issue. Your browser may have prevented your course homepage from opening. Keep an eye out for a notification from your browser; it usually appears at the top or bottom of your browser. It may tell you that a popup was prevented from opening. You can usually click on this message and choose an option that would allow popups to always be displayed.
I’m logged in but I don't see my courses.
First check to see that your course menus are not hidden or docked. If you cannot see your announcements either this is probably the case. All the way over to the right-hand side of the "My Courses" header, make sure the symbol is a "-". If you see a plus sign, click that expand your courses window.
You may not also be able to see your courses because you have not been assigned to a course yet or you have been withdrawn from the courses due to non-attendance. If you were expecting to have access to a course but it has been unexpectedly removed from your course homepage you should contact your guidance counselor or that course’s instructor as soon as you notice it has been removed. Remember that we are required to enforce an attendance policy. If you do not report attendance for 10 days you will automatically be withdrawn from all courses.
More about our attendance policy.
